curbside assistance/substitutions

What's included?

If a booking is made more than 14 days before the start of the trip, the renter will be charged 25% upon booking. 14 days before the start of the trip, the remaining balance will be due. Two days before the trip starts, the security deposit will be held.

If the trip is booked less than 14 days before the start of the trip, the renter will pay in full.

deposits & payment

We include 125 miles free per day to ensure our vans stay in prime condition. You will be charged $0.45 for every mile over per day.

mileage allowance & Limits

rental period

There is no additional cleaning fee to rent our vans but if the vans are returned with any damages charges may apply.

cleaning fee

Besty Westy is based in Frederick, MD. The closest airports are Dulles International Airport and BWI. Once you pickup your Besty Westy van, we're close to sites such as Harper's Ferry, Northern Virginia Wine Country, Shenandoah National Park, Assateague Island, the Eastern Shore of MD, and much more!

location

pets

We don't love to be that guy but no smoking, of any kind, is allowed in our Besty Westy vans. We need to keep those Vanagons smelling fresh for their next adventure ;)

smoking

terms & conditions

The security deposit is automatically charged by our booking platform, Outdoorsy, 48 hours prior to pickup. Our security deposits will range per vehicle from $800 - $1,000. In the unlikely event a van is damaged, the security deposit will be used to remedy any items needed.

If all is golden upon your return, the security deposit money will automatically be returned to you in 7 days.

security deposit

You are required to purchase rental insurance through our booking platform, Outdoorsy. There are a few options to choose from and we are more than happy to discuss the options with you if desired. 

required insurance

Cancel within 48 hours of booking to get a full refund, as long as at least 14 days remain before departure.

Renter is responsible for 25% of booking total if cancelled up to 7 days before pickup, then 50% for remaining days.

If cancelled more than 7 days prior to departure:
 - Any insurance paid is refunded
 - Renter is responsible for 25% of the booking total, plus the service fee

If cancelled within 7 days of departure:
 - Any insurance paid is refunded
 - Renter is responsible for 50% of the booking total, plus the service fee

Cancellation policy